Return and Refund Policy
Our products are food items, so once delivered, we don't accept returns or exchanges, this is a hygiene requirement, not a preference.
If your order arrives damaged, defective, or incorrect, we'll make it right.
How to raise a claim
Contact us within 48 hours of delivery at contact.diviate@gmail.com or 9309991601, with an unboxing video and your order number. An unboxing video is required to process any damage or shortage claim.
What's covered
- ✓ Products damaged or spoiled in transit
- ✓ Incorrect items received
- ✓ Missing items from your order
What's not covered
- ✕ Products damaged due to misuse after delivery
- ✕ Products where the seal is broken or the pack has been opened
- ✕ Claims raised more than 48 hours after delivery
Resolution
For items confirmed to be damaged, defective, or incorrect, diviATE! will issue store credit equal to the value of the affected item, redeemable on your next order. Customers who prefer a refund instead of store credit may request one, which will be processed to the original payment method within 7-10 business days.
In cases where an item is lost in transit and does not reach the customer, diviATE! will issue a refund directly, rather than store credit.
If your combo order has one affected pouch: resolution applies only to the affected pouch, not the entire order.
Order cancellations
Orders can be cancelled before they've shipped. Once shipped, they can no longer be cancelled. To cancel, contact us at contact.diviate@gmail.com or 9309991601 as soon as possible. Cancelled orders are refunded to your original payment method within 5-7 business days, cancellations are not eligible for store credit, since nothing was delivered.
Questions?
Reach out to us at contact.diviate@gmail.com or 9309991601.